Frequently Asked Questions

Frequently Asked Questions

What is a memorial bust?

A memorial bust is a custom sculpture of your pet's face or bust, produced from a photo you provide. Each piece is unique and made with a premium marbled-texture resin finish.

How do I send my pet's photo?

After completing your purchase, you will receive contact via WhatsApp or email to send the photo. We recommend front-facing, well-lit photos, preferably with the animal's face prominent.

What is the production time?

Production time is 10 to 15 business days after digital sculpture approval. After shipping, delivery time depends on your location.

Can I see the sculpture before it's produced?

Yes! We send a digital preview (3D render) for your approval before we start printing. We only produce after your confirmation.

Can I cancel the order?

Orders can be canceled with a full refund up to 24 hours after payment confirmation, provided production has not yet started. Once the digital sculpture has begun, cancellation is not possible.

What is the size of the bust?

The standard size is approximately 15 to 20 cm in height. Contact us via WhatsApp if you need a custom size.

Which pets do you reproduce?

We reproduce any pet: dogs, cats, rabbits, birds, and others. Contact us to confirm the feasibility for breeds with very specific characteristics.

How do I get in touch?

Via WhatsApp or the studio's email. We respond within 24 hours on business days.

Why Choose Lumus

Unique art for your corporate space

Pay in up to 12 interest-free installments

We make it easy to invest in your company's identity with interest-free installment payments for up to 12 months. Quality artwork accessible to any corporate budget.

Secure shipping nationwide

We ship to any state with secure packaging and tracking. Your item will arrive intact, whether to São Paulo or Manaus.

Volume orders

We serve corporate orders with special conditions for multi-piece requests. Ideal for gifts, awards, and interior decoration.

Corporate customization

Unique pieces with your company's logo, theme, or visual identity. Gifts and decorations that represent who you are.

Precision of 0.1mm

High-resolution 3D printing with unparalleled detail capture.

Marble Finish

Hand-applied artisanal marble-effect painting. Art that lasts forever.

Frequently Asked Questions — Companies

How does ordering for businesses work?

Contact us via the form below or WhatsApp. Our team will provide a customized quote based on the desired pieces, quantity, and customizations.

Is there a minimum order for businesses?

We do not require a minimum order. We fulfill orders from a single item to corporate batches. The larger the volume, the better the commercial terms.

What is the delivery time for corporate orders?

The standard turnaround time is 7 business days. For bulk orders, the deadline is agreed upon at the time of quotation. We offer express turnaround for urgent cases.

Can I include my logo or personalization on the item?

Yes! We offer full customization: engraved logo, corporate colors, employee name, or company mascot. Just send us the files, and we'll do the rest.